Prevention & Downtime
To use an old truism: An ounce of prevention is worth a pound of cure.  When a network fails to function properly, the costs associated with it are more than the hard costs of replacing defective hardware or calling in a network support company. When a network fails, the IT manager must also consider the soft costs involved in the loss of user productivity and threats to data integrity.
Here are few things to consider:
The dependency of your organization on a system or application
The number of people affected - including customers, employee, partners, suppliers, distributors
The size of the revenue streams and costs involved
Extra activities and resources required as a result of outages
Ripple effects such as penalties, impacts on other departments, product- introduction delays,
borrowing costs
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